A Guide for Telehealth Emergency Response Best Practices

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With more and more students battling severe anxiety, depression, substance use, and other serious mental health conditions, a mental health crisis or emergency can occur at any time, anywhere, without notice and college counseling centers need to be prepared to assess and assist in real-time.

In our resource A Guide for Telehealth Emergency Response Best Practices, we help college counseling centers prepare for crises and emergencies that may occur in telehealth settings. By building a comprehensive emergency response plan today, you can act responsibly and effectively when the time comes, no matter where you or the student are located.

Inside, you’ll learn:

  • Why emergency response plans are necessary
  • How to evaluate a crisis situation in a telehealth setting
  • Best practices for preparing, assessing, and responding to a crisis or emergency 
  • The benefits of crisis support teams 
  • What to do after a crisis situation is resolved

Clinicians are not solely responsible for maintaining student mental health. Administrative staff, peer counselors, psychiatrists, crisis care providers, and other campus stakeholders should be working collaboratively throughout the year to monitor student health and well-being.